Our Policies

Our Policy:

 Due to issue we are facing because of the current pandemic worldwide our Customer service team are only active On Mondays & Wednesday from 10am -4pm


Items  marked SALE or purchase can only be exchanged and cannot be refunded. 


If you wish to cancel any orders email us as soon as possible. If the tracking number has already been issued wait for the item to arrive then email us on info@elvelvet.co.uk


Processing an order will mean you have read our policy and you agree to our terms and conditions.